Latest News 2024-25

Spring COVID-19 Booster

Tax credits end on 5 April 2025

If you're moved to Universal Credit, check if you're still eligible for support before claiming free NHS prescriptions. 

Check if you're eligible for help | NHSBSA

Patient Survey 2025

We want to provide the highest standard of care and we are conducting this survey to help identify areas for improvement at the practice. 

By doing so, we are asking our patients complete a survey. Click here to complete the survey.

Please answer ALL the questions you can, there are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Easy Eye Care Service

Talking Therapies

Do you live, work or study in Lancashire? NHS Talking Therapies Service are providing a range of FREE therapy options recommended by the National Institute for Health and Care Excellence (NICE) for common mental health problems such as depression and anxiety.  

Click here to book your free course!

Missed Appointments

In February 2025, we recorded a total of 105 missed appointments.

We frequently hear concerns about the need for additional doctors, however, it is important to recognise that missed appointments result in wasted clinician time, money and resources.

These missed appointments significantly affect other patients who are eagerly seeking healthcare support. 

If you no longer require your appointment, please cancel it through your online app, replying ''cancel'' to your appointment reminder, submitting a request via our website, or by calling the practice directly. Click the links below to find an online app suitable for you. 

• Patient Access App
• My GP App
• NHS App

If you have learning disabilities or difficulties, ask us about the Meddi App!

Test Results

We are changing the way we communicate with you after a blood test. We will be texting you results of your “normal” results, to save you from calling the practice. If you have an up-to-date mobile number and have consented, you will start receiving messages. We would like to stress, if you have not been contacted, it DOES NOT mean your tests are abnormal.

If something needs to be done, the practice will contact you in a timely manner.

Your results will also be available via patient access or the NHS app if you have access to your medical records. 

Extended Access Clinics

In addition to our on the day and routine appointments, appointments can also be scheduled at our neighbouring practices daily at 6pm, click here to learn more. 

Face Masks

With winter fast approaching and the increase in winter-related illnesses, we kindly ask that patients who are able to do so wear a face mask when visiting the practice if they are experiencing symptoms like a cough, cold, or sore throat.

This measure is to minimise the spread of illness to other vulnerable patients and staff members.

Thank you in advance! 

Patient Newsletter

The first edition of our patient newsletter has been released! 

Head to our Newsletters section on the right hand side of this page to view it. 

Childhood Immunisations

One of the best ways to protect children from getting seriously ill from preventable diseases, like whooping cough and measles, is to make sure they're up to date with all their routine vaccinations. Not sure? Check their Red Book or contact the practice. 

Click here to learn more about NHS vaccinations and when to have them. 

COVID-19 & Flu Vaccinations

Patients eligible for their covid and flu vaccinations can contact the practice to arrange an appointment for their vaccines.

To learn more about the vaccinations, click the links below. 

• COVID-19 Vaccine
• Flu Vaccine

RSV Vaccination Programme

Have your RSV vaccine to protect you!

The RSV vaccine helps protect against respiratory syncytial virus (RSV), a common virus that can make babies and older adults seriously ill. 

Each year in the UK, RSV accounts for around 30,000 hospitalisations in children aged under 5 and is responsible for 20 to 30 infant deaths. It also causes around 9,000 hospital admissions in those aged over 75. The RSV programme could free up thousands of hospital bed days and help to avoid hundreds of deaths each year.

We are delighted to inform you that invitations for the RSV vaccine will be sent to our patients soon. Our team is currently planning clinics and ensuring adequate vaccine stock levels. We kindly ask you to wait until you receive an invitation before reaching out to the practice. Click the linl below to learn more about the RSV vaccination.

• RSV Vaccine

Demolition Work

We are sorry for the inconvenience caused by the demolition work at our Ingol Health Centre, which has led to disruptions. While we are thrilled to witness this progress, we acknowledge the inconvenience it may cause to our patients. Our reception has been temporarily moved to the front of the building.

We can't wait to provide you with an update of what's been happening behind the scenes! 

Lift Fault

Regrettably, we are experiencing technical difficulties with the lift at Broadway Surgery, rendering it inoperable. Kindly inform us when scheduling an appointment if you are unable to utilise the stairs. We will make every effort to schedule your appointment on the ground floor. 

Appointments

In light of the ongoing renovations at Ingol Health Centre, in order to ensure the well-being and safety of our patients, most clinics have been relocated to our Broadway Surgery.

We kindly request your cooperation and understanding when scheduling appointments.

NPMP Introduces Medii App!

Vaccinations in Pregnancy

Young babies with whooping cough are often very unwell and at highest risk of severe complications, such as pneumonia and permanent brain damage. Sadly, in the first quarter of 2024 (January - March), five infants died from whooping cough.

If you are pregnant, you can help protect your baby by getting the whooping cough (pertussis) vaccine. Vaccination during pregnancy boosts your antibodies which are then passed to your baby to help protect them from the day they are born.

You will normally receive your whooping cough vaccine around the time of your mid-pregnancy scan (usually 20 weeks) but you can receive it from 16 weeks. If you have reached 20 weeks of pregnancy and have not yet been offered the whooping cough vaccine, please ask your midwife or GP practice.

Patient Participation Group 2024-25

Your assistance is needed! 

The Patient Participation Group (PPG) gives patients a direct voice to influence decisions made by the Practice about patient services and care. It also helps the practice share information.

Sadly, since COVID-19, reviving our PPG has posed a challenge. However, with our new deputy practice manager now in post, we are delighted to announce that our planning for the PPG is back on track. 

If you are interested in becoming a member of the PPG, please complete this form. 

Community-based Initiatives!

Increasing numbers of people are at risk of  developing frailty.

GP practices and communities are joining forces to aid those at risk of frailty in maintaining good health in the comfort of their homes or community. This collaborative effort aims to help individuals steer clear of unnecessary visits to A&E and guide them towards recovery post-hospitalisation. 

We have curated a topic page focusing on community-based initiatives established to support individuals within our local community. 

If you know of any community-based initiatives that are taking place, please email danielle.longdon@nhs.net

Parking updates

Ingol Health Centre: As a result of the exciting ongoing building enhancements at Ingol Health Centre, the car park may be occasionally inaccessible in the coming months. Patients can utilise the adjacent car park during this period. Please also note that outside the entrance is a bay with double yellow lines, please ensure you do not park here - this will result in a parking ticket from the local Council. 

Broadway Surgery: We have been advised that patients parking on the adjacent car park, which is owned by the businesses occupying 333 Garstang Road (Sole & Beauty, AM1 Hair, Ginger Bistro and Another Boquet), will be issued with a £100 parking ticket, which will be reduced to £60 if paid within 14 days. 

We want to make it clear that we had no influence in this decision, which has been taken by the above named businesses in order to try and protect their private land. Therefore, we are unable to take on any patient complaints regarding tickets that are issued. We would strongly urge patients to park on local residential roads in permissible area.